1. Purpose
These General Terms and Conditions of Use ("GTCU") govern the terms of access and use of services provided by E-visa.org, exclusively owned by SAVESMART LTD, a limited liability company registered in the United Kingdom under number 13722411, located at 14/2E Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX ("SAVESMART," "we," or "the Company").
E-visa.org is an independent platform specializing in administrative assistance for the online submission of e-visa applications and electronic travel authorizations ("ETA") for various international destinations. The Company has no official affiliation with any government or public authority of the countries for which it provides its services.
The final decision regarding approval or refusal of an application remains strictly at the exclusive discretion of the competent authorities of the relevant country.
2. Acceptance of General Terms and Conditions
Use of E-visa.org services implies full and unconditional acceptance of these GTCU. The user ("you") certifies having read and understood these GTCU and explicitly consents to being bound by them without reservation.
SAVESMART reserves the right to modify the GTCU at any time. Amendments will be effective immediately upon posting. It is the user's responsibility to regularly consult the GTCU to remain informed of any updates.
3. Description of Services
E-visa.org primarily offers:
- Access to online forms required for e-visa and ETA applications;
- Administrative verification and compliance of information entered by the user;
- Direct submission of validated applications to competent governmental authorities;
- Customer support for questions related to the administrative application process.
4. Pricing and Payment
Our fees vary according to the countries concerned and are updated in real-time. They include:
- Administrative Fees: Covering administrative processing and verification of applications by our teams.
- Governmental Fees: Payable to the authorities of the country concerned for official processing of applications.
- Electronic Platform Fees: Related to the use of our secure digital infrastructure for the submission and tracking of applications.
The total amount, dynamically calculated according to the country and type of visa requested, is clearly displayed before final validation and payment.
All payments must be made online by credit card (Visa, Mastercard). Our payments are secured by a third-party provider complying with PCI DSS standards.
The fees indicated include VAT, when applicable, in accordance with relevant tax regulations based on the user's country of residence. If applicable, VAT will be clearly specified during payment.
5. Eligibility and User Responsibility
The user undertakes to verify beforehand their eligibility according to the requirements imposed by the country of destination, including:
- The user's nationality;
- The purpose of travel (tourism, business, transit, etc.);
- Absence of specific restrictions imposed by the targeted country.
SAVESMART disclaims all responsibility for application rejections resulting from non-compliance or inadequacy of information provided by the user or conditions not met.
6. Refund Policy
Given the automated and immediate nature of our service, no refund will be provided once the application has been submitted to the competent authorities, except where an input error attributable exclusively to our administrative team is clearly established.
Any refund request for this reason must be submitted in writing via our customer support and accompanied by supporting evidence.
7. Intellectual Property
All content presented on E-visa.org, including texts, logos, graphics, images, videos, software, and databases, is protected by international intellectual property laws. This content is the exclusive property of SAVESMART or its commercial partners. Any unauthorized use constitutes an infringement and exposes the perpetrator to legal proceedings.
8. Limitation of Liability
SAVESMART’s maximum liability, regardless of cause, is strictly limited to the amount actually received by SAVESMART for the relevant service. Under no circumstances shall SAVESMART be held responsible for any expenses, reimbursements, or additional costs resulting directly or indirectly from an error made by the user or by the Company itself.
The user is solely responsible for systematically and carefully verifying all documents received from any governmental authority or airline from any country. SAVESMART expressly disclaims all liability for any damage or consequences resulting from the user's failure to verify these documents.
The Company also disclaims all liability for interruptions, technical disruptions, or any situation of force majeure beyond its direct control that may affect the availability or proper functioning of the services provided.
9. Personal Data Protection
The collection and processing of users' personal data are governed by our Privacy Policy, incorporated by reference into these GTCU. We strictly comply with international data protection laws, including the GDPR (General Data Protection Regulation).
10. Applicable Law and Jurisdiction
These GTCU are governed exclusively by English law. In the event of disputes relating to their interpretation or execution, only the courts of London (United Kingdom) shall be competent.
Last updated: April 2025