1. General Provisions
This document specifies the pricing conditions for services provided by E-visa.org, a private platform specializing in administrative assistance for submitting e-visa and electronic travel authorization (ETA/eTA) applications for selected international destinations.
It is clearly established that E-visa.org is in no way affiliated with any governmental authority of the countries concerned. Using our services does not guarantee accelerated processing, special privileges, or automatic approval by competent authorities. The approval of applications remains exclusively under the jurisdiction of the governmental authorities of each country.
Users are reminded that they may directly submit their applications to the relevant authorities free of charge without using our services. The choice to utilize our assistance services is entirely voluntary on the part of the user.
Our services exclusively include:
- Administrative and technical assistance for application submission;
- Thorough verification of information provided by the user;
- Secure electronic submission of the application to competent authorities;
- Customer support for additional assistance.
2. Breakdown and Legal Nature of Fees
Our fees are displayed in real-time on this page in a detailed table format, clearly indicating:
- Administrative Fees: Covering administrative management fees, including verification, corrections, and support.
- Governmental Fees: Costs charged by the official authorities of the countries to process the applications.
- Electronic Platform Fees: Technical fees covering secure transaction management and the digital infrastructure used for application submission and tracking.
Displayed fees are shown in local currency and automatically converted based on the official exchange rate applicable, without additional markup.
3. Payment Methods
Full payment of fees is required prior to submitting any application to the relevant authorities. No services will be delivered without prior payment.
Accepted payment methods:
- Visa credit/debit card
- Mastercard credit/debit card
Transactions are secured through accredited service providers complying with international payment standards (PCI DSS).
An electronic receipt detailing the payment made is automatically sent by email to the user immediately upon payment validation. This receipt serves as proof for any subsequent correspondence and includes:
- Total amount paid with fee details
- Applicable taxes in accordance with relevant regulations
- Legal information of E-visa.org
4. Non-Refund Policy and Exceptions
Due to the intangible and immediate nature of the services provided, no refunds will be issued after the application has been submitted to the relevant authorities.
Exception:
In the case of a clear and exclusive error made by our services during the input or transmission of data, a new submission will be made free of charge, provided the error is reported before any final decision by the competent authorities.
No refunds will be issued in the following situations:
- Application refusal by competent authorities
- Errors made by the user during form completion
- Multiple submissions by the user leading to duplicate applications
5. Follow-up and Receipt of e-Visa or ETA/eTA
Approval notification:
Upon approval of the e-visa or ETA/eTA, the user will directly receive an email notification from the competent authorities of the relevant country.
Online follow-up:
Each user may verify the status of their application through official platforms provided by the authorities of the destination country.
6. Contact and Assistance
For further information, our customer support can be reached at the following address: support@e-visa.org